Privacy Policy
Privacy Policy
Effective Date: March 30, 2025
1. Introduction
Dynamorate ("Dynamorate", "we", "our") is a Belgian B2B marketing and reputation management agency committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and relevant Belgian privacy laws, including the ePrivacy Directive and the Law on the Protection of Privacy (WVP).
This Privacy Policy explains how we collect, use, share, and protect your personal data when you interact with our services, website, or communications.
2. Data Controller
Dynamorate
Email:
[email protected]
Phone: +32 (0)495 48 13 91
We are the controller of your personal data as described in this policy. For any privacy-related questions, please contact us at the email above.
3. Types of Data We Collect
Contact and identification data: name, professional email address, business phone number (including mobile), job title, and company name.Communication data: content of your communications with us, language preferences.Service-related data: any data voluntarily provided in the context of our services (e.g., reputation-related input).Marketing preferences: consent status for marketing communications.Website and analytics data: IP address, browser type, cookie ID, pages visited, device type, and referral sources collected via cookies and similar technologies.
4. Legal Bases and Purposes for Processing
We process your data only where we have a valid legal basis:
Contractual necessity (Art. 6(1)(b) GDPR): to deliver our services and fulfill our contractual obligations.Legitimate interests (Art. 6(1)(f) GDPR): for customer support, analytics, internal administration, and B2B direct marketing to existing clients.Consent (Art. 6(1)(a) GDPR): for sending marketing communications via email or SMS and placing non-essential cookies.Legal obligation (Art. 6(1)(c) GDPR): to comply with applicable laws, such as fiscal or accounting obligations.
5. Direct Marketing
We may use your contact details to send marketing communications related to our services. For existing clients, we rely on our legitimate interest to keep you informed of relevant services, provided you have not opted out. In all other cases, we seek your prior consent. You can withdraw your consent or object to marketing at any time by clicking “unsubscribe” or contacting us.
6. Sharing Personal Data
We do not sell your personal data. We may share it with:
Service providers (processors) for hosting, IT services, CRM, email marketing platforms.Advertising partners (e.g., Google, Meta) to deliver targeted ads, provided you consented to such cookies or tracking.Legal and tax advisors where necessary.Authorities if required by law.
All processors are bound by contracts ensuring GDPR-compliant processing.
7. International Transfers
When personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards, including:
EU Commission adequacy decisions;Standard Contractual Clauses (SCCs);Participation in the EU-U.S. Data Privacy Framework (if applicable).
8. Data Retention
We keep your personal data only as long as necessary:
Client data: up to 5 years after last interaction.Billing/financial records: up to 10 years (tax requirement).Marketing data: until withdrawal of consent or after 2 years of inactivity.Website data: according to cookie lifespan or until deleted by the user.
9. Cookies and Tracking
Our website uses:
Essential cookies (for site functionality);Analytics cookies (e.g., Google Analytics, with anonymization enabled);Marketing cookies (e.g., Meta Pixel, Google Ads), only with your prior consent.
You may manage your cookie preferences via our banner or browser settings.
10. Your GDPR Rights
You may exercise the following rights:
Access to your data;Rectification of inaccuracies;Erasure ("right to be forgotten");Restriction of processing;Objection to direct marketing and legitimate interest processing;Data portability;Withdraw consent at any time.
To exercise these rights, contact us at
We may request ID verification. You will receive a reply within 30 days.
11. Complaints
You have the right to lodge a complaint with the
Belgian Data Protection Authority (GBA/APD)
:
Website:
www.gegevensbeschermingsautoriteit.be
Email:
Address: Drukpersstraat 35, 1000 Brussels, Belgium
12. Data Protection Officer (DPO)
Under Article 37 GDPR, a DPO is mandatory only for specific categories (e.g., public bodies, large-scale special category data processors). Dynamorate is not legally obliged to appoint a DPO and has not done so. Nonetheless, we remain committed to upholding privacy compliance and transparency.
13. Updates to This Policy
We may update this Privacy Policy to reflect legal or operational changes. The latest version is always available on our website. We recommend reviewing it periodically.
If you have questions or wish to exercise your rights, please contact us at:
